Return & Exchange Policy

  1. Our products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
  2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to info@royalecoproducts, within 12 hours of the order delivery. We would require 48-72 hours to revert.
  3. Kindly take a picture of the damaged/tampered side of the product or package.
  4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
  5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
    – Package has accessories missing.
    – Damaged or broken bottles/pack.
    – Wrong product delivery.
    – Expired product delivery.
  6. In case you received the wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
  7. Returns will not be accepted if:
    – The product is damaged.
    – It is without invoice.
    – It is with tampered batch number and price.
    – It is without its original packaging.
  8. Please do not use the item you have raised a complaint about.
  9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
  10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
    – Failure to provide adequate information about the case.
    – Failure to provide snapshots of the Invoice, packet and box (if any).
  11. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.

Cancellation Policy

  1. Orders once dispatched are not eligible for cancellation.
  2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
  3. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
  4. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

Change of Packaging

Packaging, bottles and communications at Royal Eco Products undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for a seamless user experience and comply with government notifications. The presence and placement of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of stickers and symbols, but please be assured that the product is authentic and untampered.

In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.

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You can contact us any time for know more about our business, Our Policy and our quality of products range.
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